FAQs

Whilst we have tried to cover most general queries, please don’t hesitate to contact us if you have any further questions about a new or existing booking.

We are constantly reassessing our processes to ensure we are in line with current government guidelines with regards to COVID-19.

Please contact us immediately if you, anyone in your household or anyone you have recently had close contact with is showing any symptoms of, or has tested positive for COVID-19. If we have any reason to believe we may be putting you at risk by visiting your home, we will notify you at once to cancel our booking and will do our best to help you source an alternative pet carer.

I don’t currently offer an overnight stay/house sitting service. However, exceptions can always be made to help you in last-minute or emergency situations, in which case I am always happy to have a chat and see if we can come up with a solution that works for everyone. Similarly, I sadly cannot offer pet boarding for clients’ pets to come and stay at my home – as I have two senior rescue cats who have been through a lot and are enjoying their retirement with us, it wouldn’t be fair to them.

We can offer dog-sitting by visiting them at your home up to 3 times a day. We recommend this service for short breaks up to a maximum of 3 nights, and only if you are confident that your dog will be happy overnight on their own between late evening and early morning visits as we do not offer an overnight stay service. Our long break pet-sitting services (i.e. 4 nights or more) are best suited to cats, small animals (e.g. rabbits, hamsters, guinea pigs etc.) and outdoor animals as we can effectively care for these types of pet through 1-3 visits per day.  However, exceptions can always be made and we will always be as flexible as possible to accommodate you and your pets – we can offer extended hours, late evening & early morning visits with your dogs to ensure they have all the attention and company they need while you are away.

You can contact us via phone or email to tell us a little bit about your pet(s) and the services that you require – and we will put together a bespoke quote for you to cover everything you need. If you wish to go ahead, we will then send you a short questionnaire to fill out with some general questions about your pet, so we can make sure we are fully prepared to care for them. We kindly ask that payment is made in full no later than 1 day prior to your booking.

We simply ask that you give us as much notice as possible if you need to cancel your booking for any reason. We will try to be as flexible as possible to accommodate any changes in plans.

We ask that all payments are made in full no later than 24hrs prior to the beginning of your booking. We currently accept bank transfer or cash at your preference, and are also happy for you to pay off your balance in instalments for large holiday bookings. We like to be as flexible as possible, and regular bookings can be paid off as you wish – whether it’s per visit, weekly or monthly. 

We will take the time to speak with you on the phone or via email prior to making a booking to ensure we can create a bespoke package to suit yours and your pet’s needs. If your pet has any medical conditions*, special requirements or needs a little extra help with something, just let us know as soon as you can so we are prepared to accommodate whatever they need. At the time of booking, you will be asked to fill out a brief questionnaire about your pet’s health and behaviour, which will give you further opportunity to inform us of any special requests.

*If your pet requires medication, please be aware that we are happy to administer any regular medications mixed in with their food, but we cannot be held responsible if your pet is refusing to take their medication.

We ask that for all pet-sitting bookings that you supply sufficient pet food, clean litter/bedding (i.e. cat litter, shavings, straw), toys and anything else that you would usually use for your pet for the length of your booking. For dog walks, please ensure you leave us an appropriate, well-fitting collar/harness and lead. We will bring biodegradable poo bags and a couple of emergency treats!

As part of your pet questionnaire to be completed at the time of booking, we will ask you for the name of your vet, the practice address and phone number. By providing us with these details, you give us your consent to take your pet to the vet in the case of an emergency, if we are unable to get in touch with you beforehand and believe that your pet requires urgent medical attention. If possible we will arrange for your practice to invoice you directly, otherwise any bills covered by Paddi-Paws must be reimbursed within 48hrs. If follow-up care is required for your pet whilst you are still away, we will discuss this with you on a case-by-case basis to ensure your pet is cared for and in safe hands until you return.

In the event of a non-emergency, for example if your pet shows mild symptoms of illness while you are away, we will inform you and will take your pet to the vet for you if you wish. 

Please note that any time spent by Paddi-Paws taking your pet to the vet will be charged at your agreed hourly rate + a mileage supplement.

We will arrange a time prior to your booking to come and collect a spare key from you if necessary. This will also give us the opportunity to meet in person, so you can introduce us to your lovely pets and show us where we can find everything we need to look after them.